789casino Terms & Conditions — Your Complete Guide to Using the Platform

1General Terms & Conditions

789casino (hereinafter referred to as "the Platform") is a licensed online gaming service provider. These Terms & Conditions govern the relationship between 789casino and all of its registered members.

By accessing the 789casino website or mobile app, creating an account, making a deposit, playing games, or using any of our services, you automatically agree to abide by these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using the platform.

In addition to these Terms & Conditions, 789casino's Privacy Policy, Responsible Gaming Policy, and the specific rules of each game or promotion also apply. Reading all policies together provides a complete picture of 789casino's services.

2Account Registration & Identity Verification

To create an account at 789casino, you must meet the following requirements:

• You must be at least 18 years old. A National ID or passport is required for age verification.
• Each individual may register one account only — creating multiple accounts is strictly prohibited.
• All information provided during registration must be accurate and truthful. Accounts created using false information may be suspended or permanently closed at any time.
• Members are solely responsible for keeping their account password confidential.
• Accounts may not be transferred or sold to another person.

KYC verification must be completed before your first withdrawal. This requires uploading photos of the front and back of your national ID along with a selfie. Verification is typically completed within 30 minutes to 24 hours.

3Deposit, Withdrawal & Payment Policy

All financial transactions at 789casino are processed through secure, verified channels. The following rules apply to deposits and withdrawals:

Withdrawals must be made through the same method used for the original deposit. If you deposited via bKash, your withdrawal will be returned to bKash; if via Nagad, it will go back to Nagad. This is an internationally recognised anti-money laundering requirement.

789casino does not charge any fees on deposits. Withdrawals are also generally fee-free, though your bank may apply its own charges for bank transfers. The latest fee schedule can be found on the Payments page.

4Bonuses, Promotions & Wagering Terms

789casino offers a range of bonuses and promotions — including welcome bonuses, reload bonuses, cashback, free spins, and more. Each bonus has its own specific terms, which are displayed before you claim it.

General rules that apply to all bonuses:

• Each member may claim each bonus offer once only — the same bonus cannot be claimed again.
• Bonus balance cannot be withdrawn directly — it becomes withdrawable only after the wagering requirements are fulfilled.
• Your actual balance (deposited funds) can always be withdrawn at any time, even before bonus wagering requirements are met.
• Bonus validity is generally 7 to 30 days — the exact duration is shown alongside each bonus.
• A maximum single bet limit applies to wagers placed with bonus funds — this is typically ৳500 or 10% of the bonus amount, whichever is lower.

If any bonus terms are violated, the bonus will be forfeited along with any winnings made using it. Your actual balance will remain unaffected. If you have any questions about a bonus, contact Support before claiming it.

5Betting & Gaming Rules

Specific rules apply to both Sports Betting and casino gaming at 789casino. Every member is responsible for following these rules.

Sports Betting Rules:

• If a match or event does not take place or is cancelled, bets are generally refunded.
• Once a bet is confirmed in live betting, it cannot be changed or cancelled — the cash-out option may be used where available.
• If a system error causes incorrect odds to be displayed, bets placed at those odds may not be accepted — 789casino reserves the right to void any bets placed at odds that are clearly erroneous.
• Match-fixing or placing bets using insider information is strictly prohibited and may be subject to legal penalties.

Casino Gaming Rules:

• All games are powered by an RNG (Random Number Generator) and undergo regular third-party audits.
• If a game is interrupted due to a technical fault, 789casino is not obligated to provide compensation — however, the issue will be investigated and a fair decision will be made.
• Identity verification may be required when claiming a progressive jackpot win.

6Prohibited Activities & Anti-Fraud Policy

789casino is committed to maintaining a fair and safe environment. The following activities are strictly prohibited and will result in immediate account closure:

• Creating multiple accounts or using another person's account
• Strategic betting designed to circumvent bonus conditions (bonus hunting)
• Opening an account using a false identity or another person's details
• Using the platform for money laundering purposes
• Deliberately exploiting technical glitches or bugs on the platform
• Using automated software or bots to play games
• Harassing other members or engaging in inappropriate conduct on the platform

7Account Closure & Self-Exclusion

Members may close their account at any time — this is part of responsible gaming. You can do so through account settings or by contacting support. Any remaining balance can be withdrawn before closing.

789casino may temporarily or permanently close an account for the following reasons:

• Suspected breach of Terms & Conditions or fraud
• KYC verification not completed (prior to first withdrawal)
• Orders from courts or law enforcement authorities
• Extended inactivity (over 12 months) — members will be notified by email in advance

If your account is closed by mistake or you feel the closure was unfair, you can appeal to Support. 789casino reviews every complaint within 48 hours.

8Responsible Gaming Policy

789casino firmly believes that gaming is a form of entertainment — not a solution to financial problems. The platform therefore offers several responsible gaming tools that members can activate themselves:

• Deposit Limit: You can set daily, weekly, or monthly deposit limits. Decreasing a limit takes effect immediately; increasing a limit requires a 24-hour waiting period.
• Cooldown Period: You can temporarily suspend your betting activity for a set period (24 hours to 30 days).
• Self-Exclusion: You can request a self-exclusion period ranging from 3 months to 5 years. During this time, all promotional emails and communications will be suspended.
• Reality Check: You can receive periodic reminders showing how long you have been playing.

To view the full Responsible Gaming guide Responsible Gaming Go to page.

9Dispute Resolution Process

If you have any concerns about 789casino, please contact our support team first. Most issues are resolved within 24 hours.

Dispute Resolution Steps:

• Step One: Report your issue via live chat or email — our support team will work to resolve it directly.
• Step Two: If your issue is not resolved at the first stage, you may file a formal complaint, which will be reviewed by senior management.
• Step Three: If both parties cannot reach an agreement, a mediation process will be initiated through the relevant regulatory authority.

Keep records of all communications — emails, chat screenshots, and similar documentation can be valuable in resolving disputes.

10Limitation of Liability & Miscellaneous

789casino makes every effort to ensure uninterrupted access to its services, but liability is limited in the following situations:

• Transactions interrupted due to internet connectivity issues
• Payment delays caused by server issues on the part of third-party providers (bKash, Nagad)
• Service interruptions caused by natural disasters or unforeseen events

789casino may modify, upgrade, or temporarily suspend parts of its service at any time. Members will be notified in advance of any significant changes.

In the event of any dispute regarding the interpretation of these Terms & Conditions, the decision of 789casino's management shall be final — subject at all times to applicable laws and licensing conditions.